Frequently Asked Questions
Everything you need to know about your Rosie Etienne experience.
When will my order be shipped?
All orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking details. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We offer a 14-day return window for all unworn items in their original condition with tags attached. Please note that certain sale items and intimate apparel are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide tailored to the specific garment's fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for personalized advice.
Do you offer international shipping?
Yes, Rosie Etienne ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination country. Please be aware that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
How should I care for my Rosie Etienne garments?
To maintain the longevity of our high-quality fabrics, we recommend following the care instructions on the internal label. Most of our delicate pieces are best preserved through professional dry cleaning or hand washing in cold water.